Privacy policy
Production & Shipping Policy
Each piece in our collection is crafted with care and made to order. Please allow 7–10 working days for your dupatta to be handcrafted before dispatch. for heavy luxury article 3 weeks.
Shipping within Pakistan Orders are dispatched via courier (TCS / Leopards / other reliable services). Delivery typically takes 2–3 working days after dispatch.
Order Updates Once your order is dispatched, you will receive a tracking number via WhatsApp or email so you can follow your parcel every step of the way.
Please Note
- All pieces are handcrafted — slight variations in embellishment placement are a natural part of the handmade process and add to the uniqueness of each piece.
- We do not accept returns on made-to-order items. However, if your order arrives damaged, please contact us within 24 hours of delivery.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at zainabnadeem885@gmail.com or contact us at Graveyard WAPDA Town Phase 2, gujranwala wapda town 54800, Pakistan.